With 2017 about to arrive, we'll begin the 25th Anniversary of our entry into the diecast hobby and 35th year in the "mail-order" business which began with USA-1 interiors in 1982.
Place your order 24 hours using our on-line VeriSign secure shopping carts or PayPal. We double-box( or "BullittProof" ) window box and styrofoam models (FM-DM). Your diecast collectible is insured with UPS shipping and U.S. Priority Mail. International orders are welcomed.
Defective Return Policy:
Models are inspected prior to shipment . We set the standard in the 1990's when we began double boxing all models weather they were Franklin Mint or Ertl.. But in the unlikely event that a model arrives and your are not happy: Your satisfaction is guaranteed. You can exchange or obtain a refund, including your shipping charges, up to 14 days from date of purchase. Call or e-mail immediately after unpacking your model. All returns must be authorized. Return shipping charges for non-defective models are the responsibility of the customer and are subject to a 20% restocking charge. Models must be returned like new including packaging. Subject to our inspection and approval before credit or refund is issued. (A message to those collectors who switch their defective model with ours before returning. Don't do it. All of our models are coded. If you don't want to be added to a diecast fraud list, you'd better think twice!)
Special Orders, Pre-Orders, "Old" Backorders, "I changed my mind", Cancellations :
All orders entered into our system are considered active unless cancelled by you. We have no control over manufacturer delays and shortages especially with new releases that are promoted months in advance. It is YOUR responsibility to cancel if you can't wait any longer, change your mind, buy it elsewhere; etc.
You can cancel any order that has not yet been shipped at no cost to you with the exception of special orders that we have already purchased exclusively for you. You agree to these terms when you place a special order via phone with one of our customer service representatives. No exceptions!
On preorders and backorders if we do not hear from you, your order is shipped when the item is in stock. However if you choose to refuse & return a model under these circumstances, you must contact us for a return authorization number. The customer is responsible for all shipping charges.
The model must be returned in the exact condition that it was shipped or your model will be refused & re-shipped back to you, no refund will be given .
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